Delivery

Please note, free shipping is to UK mainland only. Call for details for postage to alternative destinations.

Once payment is received, your order will be processed and you will be contacted by phone or e-mail with your consignment details and delivery date.

We aim to deliver most goods 3-10 days from payment. If there are any problems with stock, we will contact you to discuss the options.

Larger items will be dispatched by a courier on a 9am to 5:30pm delivery. Optional delivery times are available at an additional cost, please call for details.

All goods must be signed for. In the event that no one is in, then the driver will leave a card, you should then contact the courier direct, with the details we have provided you on your dispatch, to arrange an alternative time for delivery. You must contact the courier in the time specified on their card, or goods will be returned to us and additional shipping costs may apply.

When your goods arrive, sign for the number of boxes you receive, check all boxes for visible damage, if you find them to be damaged either do not accept them, or sign DAMAGED. You must notify us before 1 o'clock the next working day so we can contact the courier to claim from their insurance. Failure to do this, and we can not accept liability for any damage.

Always sign for all boxes unchecked even if there appears to be no visible damage.

Availability

All products are either in stock in our shop, at our warehouse, or held on our behalf by the manufacturers. If you place an order we will do our utmost to dispatch as soon as possible within the time limit specified.

If for any reason there is going to be a delay above the time limit specified, we will inform you by email or phone.

If you intend to make a special journey to collect an item, please call first to make sure we have not sold out, and that the item is at our shop and not at the warehouse.